Fees & Other Practicalities

Yes, research shows that online therapy is just as effective as in-person therapy for many issues, including anxiety, depression, stress management and relationship issues.

When engaging in online therapy, it’s important to be aware of certain challenges and considerations Some clients find online therapy freeing, which can lead to sharing more quickly than anticipated. It is worth being aware of this as sharing too much too soon can lead to feelings of vulnerability, especially if we’re still building our working relationship. By being mindful of this we can manage the pace of our discussion to ensure you feel safe and comfortable with what you’re sharing. Misunderstandings may occur more easily since it is harder to pick up on non-verbal information, or it may take longer to build a working relationship. If you experience any concerns about this, please share them with me so that we can address them together.

Your confidentiality is of paramount importance. All sessions are conducted from my soundproofed psychotherapy office using zoom, a secure, encrypted online videoing platform.

You’ll need: ● A stable internet connection. ● A device with video and audio capabilities (computer, laptop, tablet, or smartphone). ● A quiet, private space where you feel comfortable, and will not be disturbed or overheard.

There is the possibility of being disconnected from the internet during sessions, and I will do my best to accommodate any reasonable disruptions. Please note that I will never intentionally disconnect or end a session prematurely. Should we get disconnected, please try logging back on. If you are unable to reconnect, please text me on 07765 300 800, and I will do the same. If we are unable to reconnect within 10 minutes, we may need to continue by telephone or reschedule the session. I understand that lateness can sometimes be caused by technical issues, and I will do my best to accommodate any reasonable delays. Please text me on 07765 300 800 if you are having difficulties logging on, and I will do the same. If you are unable to log on within 10 minutes of the session start time, we may need to continue by telephone or reschedule the session. I do not charge a fee for rescheduling a session due to technical problems.

Yes - As well as seeing clients in person, I also offer psychotherapy and counselling by telephone or online via zoom for those unable to attend in person therapy. To get the most out of your online or phone sessions, please ensure that you will be in a quiet environment, free of distractions, where you will not be disturbed.

I do not conduct home visits. I do however offer therapy via telephone and online therapy zoom for those unable to attend sessions in person. My Conwy office is conveniently located just a short walk from the train station and bus stops in Conwy town centre. The office is fully wheelchair accessible and there are disabled toilet facilities on site.

No, I don't currently offer couples counselling or therapy.

I do not have a waiting room, so please arrive as close to your appointment time as possible. Sessions will start on time, so if you are late for a session it will still end at the scheduled time and the full fee will apply.

I offer a highly confidential service and will therefore not tell anyone that you are attending counselling nor what we discussed. However, I would have to break this confidentiality if I believed there was a serious threat of harm to you or someone else. In such cases, I would always try, where possible, to discuss this with you before taking further action.. If this was the case I would always try, where possible, to discuss this with you before taking further action. There are other occasions I am legally obligated to break confidentiality which are detailed in my psychotherapy and counselling agreement. I also discuss my clinical work in clinical supervision. Clinical supervision involves reviewing my work with a qualified and experienced psychotherapist to support my professional development and ensure the quality of my service. Most professional bodies in the UK, such as the British Association for Counselling and Psychotherapy (BACP) and the United Kingdom Council of Psychotherapists (UKCP), require all members to attend regular supervision, which is widely regarded as ethically necessary. This process helps protect clients and ensures that psychotherapists and counsellors provide an effective service. Client confidentiality is still safeguarded during the supervisory process because clients identifying information, such as full names or any other identifying details, are not disclosed. Additionally, my supervisors are bound by the same ethical code regarding confidentiality as I am.

Clinical supervision involves reviewing my work with a qualified and experienced psychotherapist to support my professional development and ensure the quality of my service. Most professional bodies in the UK, such as the British Association for Counselling and Psychotherapy (BACP) and the United Kingdom Council of Psychotherapists (UKCP), require all members to attend regular supervision, which is widely regarded as ethically necessary. This process helps protect clients and ensures that psychotherapists and counsellors provide an effective service. Client confidentiality is still safeguarded during the supervisory process because clients identifying information, such as full names or any other identifying details, are not disclosed. Additionally, my supervisors are bound by the same ethical code regarding confidentiality as I am.

Before our initial session, I will send you a psychotherapy and counselling contract that outlines important details such as fees, payment, cancellations, confidentiality, and more. If we decide to work together, this contract will help ensure that we do so within safe and clear boundaries. There is no tie-in period, and you are free to end therapy at any time.

Any cancellations within 24 hours of an agreed session that cannot be rearranged for another time in the same week will be charged for in full, except in exceptional circumstances. This policy is in place because I will have set aside the time for your session and will be unlikely to fill the slot on such short notice. If notice is given, I will make every effort to offer an alternative time. On the rare occasion that I need to cancel a session, I will aim to contact you as soon as possible and will endeavour to arrange with you an alternative appointment time.

I only keep a record of your attendance at therapy. This is for administrative purposes and does not include session content or detailed notes about what we discuss. This approach helps ensure your privacy while maintaining the necessary records for managing appointments effectively. Any records I keep are kept in encrypted password protected files and are stored in a separate location to any contact details that I have for you (i.e. your name, phone number or email address).

Please contact me should you have any other questions and I will do my best to answer them!

No, I specialise in working with adult individuals only and do not offer family therapy. My approach is focused on providing a safe and confidential space for individuals to explore their personal experiences and challenges. If you're seeking family therapy, I recommend reaching out to a therapist who specialises in family and systemic therapy approaches.

No, I only work with adult individuals, and sessions are designed for you to attend alone. Therapy is a personal and private process, where the focus is entirely on your experiences, thoughts, and feelings. Having someone else present could unintentionally shift the focus or influence the dynamic, making it harder for you to explore things fully and freely. By attending alone, we can create a safe and confidential space where you can engage in the work most beneficial to you. If you feel you need additional support outside of therapy, I’m happy to help you think through ways to involve friends or family in your broader support network.